Cleo Integration Cloud incident

Cleo Integration Cloud: Integration Engine - Custom task failures

Major Resolved View vendor source →

Cleo Integration Cloud experienced a major incident on June 11, 2025 affecting Cleo Integration Cloud - Integration Engine, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2025, 12:36 AM UTC
Resolved
Jun 11, 2025, 01:54 AM UTC
Duration
1h 17m
Detected by Pingoru
Jun 11, 2025, 12:36 AM UTC

Affected components

Cleo Integration Cloud - Integration Engine

Update timeline

  1. identified Jun 11, 2025, 12:36 AM UTC

    Cleo Engineers have been alerted and identified a condition with the CIC - Integration Engine affecting custom Java task that spawns multiple engines for parallel processing. As of now, Cleo does not believe this feature is widely used by many customers and we are only aware of a small subset of customers impacted.

  2. monitoring Jun 11, 2025, 01:16 AM UTC

    Cleo Engineers have applied a change and are actively monitoring the situation to ensure the custom task executes as expected.

  3. resolved Jun 11, 2025, 01:54 AM UTC

    All custom Java tasks are performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.