SAP/Concur Outage for Travel

Update timeline

1. investigating Oct 23, 2026, 03:34 PM UTC

   Dear Customer, We have identified a degradation affecting your service. We are working to determine the user impact and will provide information as it becomes available. Impact: We are working to determine the user impact and will provide information as it becomes available. Product Name Affected Service SAP Concur Travel

2. identified Oct 23, 2026, 06:22 PM UTC

   Dear Customer, As previously reported, we identified a degradation affecting your service. We have identified a service degradation impacting Concur Travel. This issue is impacting all air, car, and hotel booking submissions via the Sabre Global Distribution System (GDS) in all Data Centers. Air, car, and hotel searches can be successfully performed. However, when attempting to finalize and submit the booking, an error is presented. This error is preventing the successful submission of travel bookings. Additionally, attempts to modify or cancel existing bookings cannot be successfully executed. Important: Should an error be encountered while finalizing a hotel booking, please do not re-attempt the booking, as it is possible this could result in duplicate bookings. Please reach out to the hotel directly to prevent potential no show charges. Workaround: Unfortunately, there is no available workaround for you at this time. Status Update: The Incident Response Team (IRT) is working with Sabre to provide resolution. Our next scheduled update will be in one hour or sooner should a significant change occur.

3. resolved Oct 23, 2026, 07:05 PM UTC

   All Services have been restored. If you continue to experience issues, please contact the CCIT Service Desk at 864-656-3494 or [email protected].