Clearhaus incident

Transactions unavailable in Merchant API

Resolved after 44 minutes, affecting Production (merchant.clearhaus.com), on July 6, 2026.

monitoring Jul 06, 2026, 12:54 PM UTC

Transactions available again in Merchant API This issue has been resolved. Transactions are now available in the Merchant API and the service is operating normally. Gateway transaction processing was not affected at any point. We apologise for any inconvenience.

Started
Jul 06, 2026, 12:17 PM UTC
Resolved
Jul 06, 2026, 01:02 PM UTC
Duration
44m
Detected by Pingoru
Jul 06, 2026, 12:17 PM UTC

Affected components

Production (merchant.clearhaus.com)

Update timeline

  1. investigating Jul 06, 2026, 12:17 PM UTC

    We are currently investigating the issue. Gateway transaction processing is not affected.

  2. monitoring Jul 06, 2026, 12:54 PM UTC

    Transactions available again in Merchant API This issue has been resolved. Transactions are now available in the Merchant API and the service is operating normally. Gateway transaction processing was not affected at any point. We apologise for any inconvenience.

  3. resolved Jul 06, 2026, 01:02 PM UTC

    This incident has been resolved.

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