Clearhaus experienced a major incident on July 6, 2026 affecting Production (merchant.clearhaus.com), lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Production (merchant.clearhaus.com)
Update timeline
- investigating Jul 06, 2026, 12:17 PM UTC
We are currently investigating the issue. Gateway transaction processing is not affected.
- monitoring Jul 06, 2026, 12:54 PM UTC
Transactions available again in Merchant API This issue has been resolved. Transactions are now available in the Merchant API and the service is operating normally. Gateway transaction processing was not affected at any point. We apologise for any inconvenience.
- resolved Jul 06, 2026, 01:02 PM UTC
This incident has been resolved.