Clearhaus incident
Merchant API and my.clearhaus.com: Missing references
Resolved after 3 days 4 hours, affecting Production (merchant.clearhaus.com) and My Clearhaus (my.clearhaus.com), on January 12, 2024.
The missing references have been brought back. The affected captures, refunds and voids are in the time span 2024-01-08T12:33:47Z - 2024-01-13T10:16:38Z.
Affected components
Update timeline
- identified Jan 12, 2024, 09:57 AM UTC
Since 2024-01-08 references have been missing on some captures, refunds and voids in the Merchant API and on my.clearhaus.com. We apologize for the inconvenience and are doing our best to quickly bring them back. Transaction processing is not affected.
- resolved Jan 15, 2024, 02:05 PM UTC
The missing references have been brought back. The affected captures, refunds and voids are in the time span 2024-01-08T12:33:47Z - 2024-01-13T10:16:38Z.
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