Clay Labs Outage History

Clay Labs partial outage · 1 active incident View live status →

Clay Labs had 64 outages in the last 2 years — averaging 2.6 incidents per month.

There were 64 Clay Labs outages since May 24, 2025. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clay.com

Minor May 23, 2026

Web scraping errors in AI columns

Detected by Pingoru
May 23, 2026, 12:04 AM UTC
Resolved
May 23, 2026, 12:04 AM UTC
Duration
—
Affected: Clay service
Timeline · 6 updates
  1. investigating May 22, 2026, 07:50 PM UTC

    We're currently investigating reports of web scraping failures when using AI actions in Clay. While cells completely successfully, they sometimes include error messages like "Error using the website scrape tool" in the response. We'll be sharing updates as soon as we have more information.

  2. identified May 22, 2026, 08:23 PM UTC

    We've identified an issue leading to the scraping errors in AI columns, and are working on a fix. We'll share more updates as we progress to a resolution.

  3. monitoring May 22, 2026, 09:14 PM UTC

    We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience.

  4. identified May 22, 2026, 11:10 PM UTC

    We've identified the issue and are currently working on a fix.

  5. monitoring May 22, 2026, 11:32 PM UTC

    We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience.

  6. resolved May 23, 2026, 12:04 AM UTC

    We’ve fully resolved the issue. Impacted rows will need to be re-run.

Read the full incident report →

Minor April 27, 2026

Some Enrich Person and Professional Posts Actions are Experiencing Errors

Detected by Pingoru
Apr 27, 2026, 08:42 PM UTC
Resolved
Apr 27, 2026, 08:42 PM UTC
Duration
—
Affected: Clay service
Timeline · 2 updates
  1. identified Apr 23, 2026, 11:49 PM UTC

    Some actions remain impacted as we continue working with our upstream provider. We’ll provide further updates as progress continues,

  2. resolved Apr 27, 2026, 08:42 PM UTC

    We’ve fully resolved the issue. To see results, please re-run any errored enrich person rows from this time. Job Change signals will catch up on their next scheduled run and do not require a re-run.

Read the full incident report →

Minor April 6, 2026

Find Employee Headcount by Criteria

Detected by Pingoru
Apr 06, 2026, 11:31 PM UTC
Resolved
Apr 06, 2026, 11:31 PM UTC
Duration
—
Affected: Clay service
Timeline · 1 update
  1. resolved Apr 06, 2026, 11:31 PM UTC

    We’ve fully resolved the issue. Please re-run the impacted Find Employee Headcount by Criteria enrichment to return successful results.

Read the full incident report →

Minor March 18, 2026

Workspace Level Credit Reporting Issues

Detected by Pingoru
Mar 18, 2026, 05:49 PM UTC
Resolved
Mar 18, 2026, 05:49 PM UTC
Duration
—
Affected: Clay service
Timeline · 1 update
  1. resolved Mar 18, 2026, 05:49 PM UTC

    We’ve fully resolved the issue and the full workspace credit usage history should be visible. Thanks for your patience!

Read the full incident report →

Major January 15, 2026

Some dropdown fields missing from enrichments

Detected by Pingoru
Jan 15, 2026, 12:54 AM UTC
Resolved
Jan 15, 2026, 12:54 AM UTC
Duration
—
Affected: Clay service
Timeline · 1 update
  1. resolved Jan 15, 2026, 12:54 AM UTC

    We’ve fully resolved the issue. You may need to refresh your browser page to ensure you see the dropdowns appearing in your enrichments!

Read the full incident report →