Clay experienced a major incident on July 16, 2026 affecting Clay service, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:09 AM UTC
We are investigating errors accessing app.clay.com
- monitoring Jul 16, 2026, 09:03 AM UTC
We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience.
- monitoring Jul 16, 2026, 09:06 AM UTC
The errors stem from an outage with an upstream provider. We implemented a temporary workaround and are seeing recovery.
- monitoring Jul 16, 2026, 09:16 AM UTC
The upstream infrastructure provider outage is affecting other services and some Clay features. SSO to app.clay.com remains unstable, and some enrichment providers may experience errors.
- resolved Jul 16, 2026, 01:44 PM UTC
Clay was unavailable due to an upstream infrastructure provider outage that also affected several downstream providers, including intermittent SSO login issues. This has been resolved and the app is fully operational. Please re-send webhooks and re-run impacted cells.