Ongoing since 12:23 PM UTC, affecting Clay service.
We have identified that Workflow Sculptor is also affected as well as the Global Clay Agent. Since approximately 11:00 UTC, new Agent runs may fail to start, and users may see “Run failed” in new and existing chats. We are working on a fix and will describe next steps once that fix is deployed.
Affected components
Update timeline
- identified Nov 11, 2026, 04:12 PM UTC
We’ve identified the cause of GTM Agent runs failing. Since approximately 11:00 UTC, new GTM Agent runs may fail to start, and users may see “Run failed” in new and existing chats. Runs that failed during this time can be retried once the fix is in place.
- identified Nov 11, 2026, 04:27 PM UTC
We have also identified that Workflow Sculptor is also affected as well as the Global Clay Agent. Since approximately 11:00 UTC, new Agent runs may fail to start, and users may see “Run failed” in new and existing chats. Runs that failed during this time can be retried once the fix is in place.
- identified Nov 11, 2026, 04:40 PM UTC
We have identified that Workflow Sculptor is also affected as well as the Global Clay Agent. Since approximately 11:00 UTC, new Agent runs may fail to start, and users may see “Run failed” in new and existing chats. We are working on a fix and will describe next steps once that fix is deployed.
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