Clay experienced a minor incident on September 24, 2026 affecting Clay service, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 23, 2026, 12:47 PM UTC
Our team has identified an issue causing the following behaviours. Ad syncs not completing Batch and workflow runs started through the Clay API or CLI failing Some batches started through the CLI can't be cancelled. At this time our team is investigating a resolution and advises not to reattempt any failed/stuck processes.
- monitoring Sep 23, 2026, 01:26 PM UTC
Earlier today our team identified an issue causing failures and errors to the following Clay functionality: Account Agents New Account Onboarding Campaigns Ad Syncs Batch and workflow runs started through the Clay API or CLI At this time we’ve fixed the issue and will continue to monitor the situation. We continue to advise not to reattempt any failed/stuck processes. We appreciate your patience
- resolved Sep 24, 2026, 12:05 AM UTC
The issue has been fully resolved.