Clay incident
Enrich Person is not returning correct data in some cases
Clay experienced a minor incident on September 11, 2026 affecting Clay service, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 09, 2026, 08:54 PM UTC
We’ve identified an issue with Enrich Person returning incorrect data in some cases and are currently working on a fix.
- identified Sep 09, 2026, 11:54 PM UTC
Enrich Person is now returning correct results on new enrichments. If you are still seeing incorrect data, please re-run the cells. The team is continuing to investigate some incorrect People data in Audience records and work towards a fix.
- monitoring Sep 10, 2026, 07:35 PM UTC
Enrich Person is now returning correct results on new enrichments in tables and Audience records. If you are still seeing incorrect data, please re-run the cells. Additionally, you may have experienced degradation in Job Changer Signals data. This has now been resolved and will continue to improve over the course of today.
- resolved Sep 11, 2026, 04:59 PM UTC
We’ve fully resolved the issue.