Clari incident
Groove users experiencing login errors or sporadic app errors
Clari experienced a major incident on January 6, 2025 affecting Groove Dialer and Groove webapp and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 06, 2025, 01:30 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 06, 2025, 01:57 AM UTC
On 2025-01-06 12:34:00 AM UTC, Groove WebApp, Extension, Dialer and Outlook Add-In users encountered issues with the login into Groove. As of 01:35:00 AM UTC engineering team has fully resolved the issue and users are advised to hard refresh the browser to ensure the app works normally. No customer data was compromised during this incident.
- resolved Jan 06, 2025, 02:05 AM UTC
On 2025-01-06 12:34:00 AM UTC, Groove WebApp, Extension, Dialer and Outlook Add-In users encountered issues with the login into Groove. As of 01:35:00 AM UTC engineering team has fully resolved the issue and users are advised to hard refresh the browser to ensure the app works normally. No customer data was compromised during this incident
- postmortem Jan 08, 2025, 06:33 PM UTC
On 2025-01-06 at 12:34 UTC, users of the Groove WebApp, Extension, Dialer, and Outlook Add-In experienced login issues due to an expired SSL certificate. The expiration occurred during the holidays and was missed in our standard notification processes. By 01:35 UTC, the engineering team resolved the issue, and users are advised to perform a hard refresh on their browser to ensure normal functionality. No customer data was compromised during this incident. We recognize that this issue was preventable and have implemented stricter site validation measures to ensure similar incidents do not happen in the future.