Clari incident
Linkedin sporadic login Issues across Groove WebApp, Actions and Omnibar
Clari experienced a major incident on January 13, 2025 affecting Groove webapp and Groove Extension, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2025, 03:49 PM UTC
Some customers may be seeing problems with LinkedIn login via Groove WebApp, Actions or Ominibar. Our engineering team is actively investigating the issue.
- monitoring Jan 13, 2025, 04:06 PM UTC
Our monitoring is showing the connection issues have abated. Access to LinkedIn Sales Navigator is now functional.
- monitoring Jan 13, 2025, 04:57 PM UTC
LinkedIn has validated an ongoing issue with LinkedIn AccessToken and Authorization API https://www.linkedin-apistatus.com/. We're monitoring their resolution progress to validate functionality of LinkedIn Sales Navigator within Groove.
- resolved Jan 13, 2025, 08:49 PM UTC
We have confirmed the issue has been resolved for the impacted users as of 21:01 UTC. A summary of the incident will be posted within the next three US business days.
- postmortem Jan 16, 2025, 08:30 PM UTC
On 2025-01-12 and 13, Groove WebApp, Extension, Dialer and Outlook Add-In users encountered sporadic issues logging into LinkedIn through Groove. This was due to an API problem at LinkedIn reported as [https://www.linkedin-apistatus.com/incidents/fk1wj964rzts](https://www.linkedin-apistatus.com/incidents/fk1wj964rzts) . By 2025-01-13 21:00 UTC, we were able to confirm the issue had been resolved. No customer data was compromised during this incident.