Clari incident

Copilot recorders were not joining scheduled calls

Major Resolved View vendor source →

Clari experienced a major incident on February 10, 2025 affecting Clari Copilot, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 05:35 PM UTC
Resolved
Feb 10, 2025, 06:10 PM UTC
Duration
35m
Detected by Pingoru
Feb 10, 2025, 05:35 PM UTC

Affected components

Clari Copilot

Update timeline

  1. monitoring Feb 10, 2025, 05:35 PM UTC

    Between 11:00 UTC and 16:30 UTC an automation that triggers a flow of recorder bots joining scheduled calls was not working as expected, which resulted in multiple scheduled meetings not to have a recorder present. We have identified and fixed the problem and are now monitoring the fix

  2. resolved Feb 10, 2025, 06:10 PM UTC

    We have identified and fixed the issue. Recorders should now join the meetings as expected

  3. postmortem Feb 13, 2025, 09:57 AM UTC

    At 2025-02-10 10:00 UTC a background system change caused the Copilot recorder to stop joining previously scheduled meetings \(calls\). Approximately 1000 meetings were missed before the issue was identified and fixed at approximately 16:10 UTC. Only manually invited meetings were recorded during this time period. No other Copilot functionality was affected by this incident.