Clari incident
Emails sent via Groove Actions is not working as expected
Clari experienced a critical incident on February 14, 2025 affecting Groove webapp and Groove Extension, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 14, 2025, 03:26 PM UTC
Our engineering team is actively investigating.
- identified Feb 14, 2025, 03:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 14, 2025, 04:24 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix as well as resending all missed emails.
- resolved Feb 14, 2025, 06:27 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Feb 18, 2025, 02:28 PM UTC
On February 13, 2025 02:28 UTC, a code change resulted in a failure to deliver emails. The issue was identified later the same day, and a fix was deployed. All affected emails were reprocessed and successfully delivered. No user data was impacted during this incident.