Clari incident

Dialler calls in Clari Copilot are not working as expected

Minor Resolved View vendor source →

Clari experienced a minor incident on February 18, 2025 affecting Clari Copilot, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 12:19 PM UTC
Resolved
Feb 18, 2025, 12:54 PM UTC
Duration
34m
Detected by Pingoru
Feb 18, 2025, 12:19 PM UTC

Affected components

Clari Copilot

Update timeline

  1. investigating Feb 18, 2025, 12:19 PM UTC

    Some customers may be seeing problems with their Dialler calls in Clari Copilot. Our engineering team is actively investigating.

  2. resolved Feb 18, 2025, 12:54 PM UTC

    We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

  3. postmortem Feb 21, 2025, 05:20 AM UTC

    On February 18, 2025 11:30 UTC, Clari copilot encountered delays in transcription availability for dialler calls due to an issue with our call transcription model. The Clari engineering team resolved this issue by 12:52 UTC, restoring transcription for all affected dialer calls. No customer data was compromised during this incident.