Clari incident

There are intermittent issues with the Opportunities module while attempting to Group By an owner field.

Minor Resolved View vendor source →

Clari experienced a minor incident on February 18, 2025 affecting Inspect - Opportunities, lasting 7h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 05:49 PM UTC
Resolved
Feb 19, 2025, 12:51 AM UTC
Duration
7h 2m
Detected by Pingoru
Feb 18, 2025, 05:49 PM UTC

Affected components

Inspect - Opportunities

Update timeline

  1. investigating Feb 18, 2025, 05:49 PM UTC

    There are intermittent issues with the Opportunities module while attempting to Group By an owner field.

  2. identified Feb 18, 2025, 06:27 PM UTC

    The team is actively applying a fix to resolve the issue

  3. resolved Feb 19, 2025, 12:51 AM UTC

    The team has now fixed the issue.

  4. postmortem Feb 24, 2025, 08:20 PM UTC

    Starting February 14, 2025 22:51 UTC, users intermittently experienced issues in the “Opportunities” module, when grouping by the “Owner” field. The Clari Engineering team resolved the issue by restarting the service on February 19, 00:28 UTC. No customer data was compromised during this incident.