Clari experienced a critical incident on March 7, 2025 affecting Dashboards and Platform (General), lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 07, 2025, 03:52 PM UTC
The Clari Revenue platform is currently unavailable for most of our customers. Our engineering team is actively investigating the issue.
- monitoring Mar 07, 2025, 04:34 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved Mar 07, 2025, 04:48 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Mar 10, 2025, 12:58 AM UTC
On March 7, 2025, at 13:02 UTC, a deadlock in the RevDB database caused the Clari Revenue Platform to become unresponsive, resulting in increased latency and errors. The Engineering team identified the issue and resolved it by 16:30 UTC the same day. Preventative measures have been implemented to avoid future occurrences. No customer data was compromised during the incident.