Clari experienced a major incident on March 19, 2025 affecting Analyze and Capture and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2025, 02:31 PM UTC
The Clari Revenue platform is currently unavailable for all users. Our engineering team is actively investigating the issue.
- monitoring Mar 19, 2025, 03:22 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved Mar 19, 2025, 05:12 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Mar 22, 2025, 05:38 PM UTC
At 14:00 UTC on March 19, 2025, a traffic surge overwhelmed one of our key databases due to an inefficient query being executed under certain conditions. This caused disruptions to our login service, preventing many users from accessing their accounts, between 14:06 and 14:59 UTC. To resolve the issue, we increased database capacity and cleared the backlog of pending queries. By 15:00 UTC, normal operations were fully restored. At no time during this incident was user data at risk.