Clari experienced a minor incident on March 26, 2025 affecting Clari Copilot, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2025, 05:24 PM UTC
Copilot users will not be receiving invite, forgot password, and meeting reminder emails.
- identified Mar 26, 2025, 05:42 PM UTC
The team is actively working on fixing the issue.
- resolved Mar 26, 2025, 05:47 PM UTC
Users should be receiving emails now. Issue has been resolved.
- postmortem Apr 01, 2025, 05:13 AM UTC
At 20:30 UTC on March 25 2025, Clari Copilot stopped sending email notifications to users due to email quota getting exhausted. During this time, emails for Clari Copilot that should have been sent out could not be delivered and were lost due to this outage. As of 17:47 UTC March 26 2025, this limit has been increased to prevent the issue from reoccurring. At no time during this incident was user data at risk.