Clari incident

Google Meet recordings experiencing elevated failures (false alarm)

Notice Resolved View vendor source →

Clari experienced a notice incident on April 7, 2025 affecting Clari Copilot, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 06:11 PM UTC
Resolved
Apr 07, 2025, 07:08 PM UTC
Duration
56m
Detected by Pingoru
Apr 07, 2025, 06:11 PM UTC

Affected components

Clari Copilot

Update timeline

  1. investigating Apr 07, 2025, 06:11 PM UTC

    Google Meet recordings are experiencing higher than expected error rates. Our engineering team is actively investigating.

  2. resolved Apr 07, 2025, 07:08 PM UTC

    After investigation, we've determined this was a false alarm triggered by internal monitoring. There is no impact to customer recordings, and all services are functioning as expected. A summary of the incident will be posted within the next three US business days.

  3. postmortem Apr 15, 2025, 03:49 AM UTC

    Around 2025-04-07 16:00 UTC, our monitoring systems flagged increased error activity related to Google Meet recordings. Upon investigation, we determined that these were false alerts, triggered by a recent change in Google Meet’s behavior that treated Clari Copilot being denied entry into meetings as failures.The alerts were cleared and the incident was resolved by 19:16 UTC on the same day. All Google Meet calls during this period were recorded as expected, and no user data was at risk.