Clari incident
Delays in RevDB data pipelines that are affecting many customers
Clari experienced a notice incident on May 6, 2025 affecting Revenue Database (RevDB), lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2025, 11:00 PM UTC
We have detected delays in RevDB data pipelines that are affecting many (though not all) customers. This will cause data to become stale in RevDB-powered features, which includes Analyze and Account Inspection for all customers, and Opportunity Inspection and Forecast for many customers. The Clari engineering team is actively working on the issue and will provide regular updates.
- monitoring May 07, 2025, 12:18 AM UTC
The team has identified the issue, and applied the fix. We are currently monitoring.
- resolved May 07, 2025, 12:30 AM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem May 13, 2025, 04:31 PM UTC
On 2025-06-06 approximately 17:30 UTC, Clari detected that RevDB data was delayed for 70% of customers, leading to data becoming stale in RevDB-powered features such as Analyze and Account Inspection. RevDB data caught up for all customers by 2025-05-07 1:00 UTC.