Clari incident
Copilot MS Teams recordings experiencing elevated failures
Clari experienced a minor incident on June 10, 2025 affecting Clari Copilot, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 09:14 AM UTC
MS Teams recordings are experiencing higher than expected error rates. Our engineering team is actively investigating.
- identified Jun 10, 2025, 11:18 AM UTC
Our engineering team has identified the issue and implemented a fix. Microsoft Teams calls are now being recorded. However, users may still experience degraded recording quality. We are actively working to restore full recording quality and will share further updates once the improvements have been deployed. The next update will be provided after the fix has been applied.
- monitoring Jun 10, 2025, 03:50 PM UTC
Video quality issue affecting Microsoft Teams call recordings has been resolved. Recordings are now being captured with expected video quality in Copilot. Our engineering team is currently focused on addressing an issue with speaker identification, where speakers may not be accurately recognised in recorded meetings. The next status update will be when speaker identification issue is addressed.
- monitoring Jun 11, 2025, 02:43 AM UTC
Our engineering team is actively investigating the issue with speaker identification and is working to resolve it. The next update will be shared once more information is available or the issue is resolved.
- monitoring Jun 11, 2025, 02:55 PM UTC
Our engineering team has made progress in addressing the speaker identification issue. Approximately two-thirds of recorded Microsoft Teams calls now correctly identify speakers. Investigations are ongoing to improve speaker identification for the remaining calls. Further updates will be shared as more information becomes available or once the issue is fully resolved.
- resolved Jun 11, 2025, 06:15 PM UTC
We have confirmed the issue with speaker identification in Microsoft Teams call recordings has been fully resolved. All calls are now identifying speakers. A summary of the incident will be posted within the next three US business days.
- postmortem Jun 15, 2025, 04:19 AM UTC
On 2025-06-09 at 19:30 UTC, Clari detected an issue caused by a change in the Microsoft Teams Web UI which impacted Copilot’s ability to record calls. The recording functionality was restored by 2025-06-10 11:18 UTC. However, speaker identification was still not functioning correctly. A subsequent fix was deployed, and full functionality, including accurate speaker identification, was restored by 2025-06-11 18:15 UTC. Microsoft Teams calls scheduled between the impact time and initial fix were not recorded. All Zoom and Google Meet calls scheduled during this period were recorded successfully and were unaffected.