Civitas Learning Outage History

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Civitas Learning had 13 outages in the last 2 years totaling 492h 7m of downtime — averaging 0.5 incidents per month.

There were 13 Civitas Learning outages since May 28, 2024 totaling 492h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.civitaslearning.com

Major April 14, 2026

Advising Analytics Outreach Issues

Detected by Pingoru
Apr 14, 2026, 04:15 PM UTC
Resolved
Apr 17, 2026, 02:19 PM UTC
Duration
2d 22h
Affected: Advising Analytics (Inspire)
Timeline · 4 updates
  1. investigating Apr 14, 2026, 04:15 PM UTC

    We are currently investigating two critical issues impacting the Advising outreach tools: 1. Email Filtering Failure (Risk of Mass Emailing): The emailing feature within the student list is not applying filters as expected, which could result in emails being sent to all students. 2. Missing SMS Responses: Student replies sent via SMS are failing to be delivered back into Advising. Resolving these issues is our highest priority.

  2. identified Apr 15, 2026, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 15, 2026, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 17, 2026, 02:19 PM UTC

    All issues within Advising are now resolved. To make certain things are working again, we have removed the Select All feature and we are back to the software's original state. We have seen several successful group creations, several successful emails sent from these groups and student lists, and successful inbound SMS messages. We are now confident the issue is fully resolved and working as it was before this "Select All" feature was released. We are using this experience to enhance our QA process to include more robust testing for new features to prevent any future issues of this nature. Thank you!

Read the full incident report →

Critical April 8, 2026

Static group creation incorrectly adds all students (active and inactive)

Detected by Pingoru
Apr 08, 2026, 09:01 PM UTC
Resolved
Apr 13, 2026, 01:23 PM UTC
Duration
4d 16h
Affected: Advising Analytics (Inspire)
Timeline · 8 updates
  1. investigating Apr 08, 2026, 09:01 PM UTC

    Users are reporting an issue with creating static groups in Advising Analytics. When the group is created, all students (active and inactive) are automatically added to any newly created static group, rather than the manually selected students as expected. This has been resulting in mass emails being sent to the entire student population. Our team is currently investigating.

  2. identified Apr 09, 2026, 01:10 PM UTC

    This issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2026, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 09, 2026, 05:01 PM UTC

    We are continuing to monitor for any further issues.

  5. identified Apr 09, 2026, 08:47 PM UTC

    We have identified additional issues here and are working to resolve this as quickly as possible.

  6. monitoring Apr 10, 2026, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Apr 10, 2026, 09:33 PM UTC

    We are finding only successful group creations so far and we are continuing to monitor for any further instance. At this time we are considering Advising Analytics to be back to an operational status.

  8. resolved Apr 13, 2026, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 30, 2026

Advising Analytics Outage | site not reachable

Detected by Pingoru
Jan 30, 2026, 01:34 PM UTC
Resolved
Jan 30, 2026, 04:06 PM UTC
Duration
2h 32m
Affected: Advising Analytics (Inspire)
Timeline · 3 updates
  1. identified Jan 30, 2026, 01:34 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 30, 2026, 03:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 30, 2026, 04:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 13, 2025

Production Site Down

Detected by Pingoru
Nov 13, 2025, 02:42 PM UTC
Resolved
Nov 13, 2025, 07:56 PM UTC
Duration
5h 13m
Affected: Degree MapAdvising Analytics (Inspire)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)
Timeline · 3 updates
  1. investigating Nov 13, 2025, 02:42 PM UTC

    Unfortunately, production sites are currently unreachable for Advising and Admin Analytics tools. We are investigating this issue as a top priority.

  2. monitoring Nov 13, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring sites closely to ensure this is fully resolved.

  3. resolved Nov 13, 2025, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 23, 2025

Connection error for College Scheduler

Detected by Pingoru
Oct 23, 2025, 08:23 PM UTC
Resolved
Oct 24, 2025, 03:29 PM UTC
Duration
19h 6m
Affected: College Scheduler
Timeline · 7 updates
  1. investigating Oct 23, 2025, 08:23 PM UTC

    The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting sign-ons for all Banner 8, Banner 9, and Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Student sign-ins appear to be unaffected.

  2. investigating Oct 23, 2025, 08:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 23, 2025, 08:58 PM UTC

    The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting student and advisor sign-ons for all Banner 8 customers, Banner 9/Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Our team is currently investigating.

  4. monitoring Oct 23, 2025, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Oct 23, 2025, 11:39 PM UTC

    Our team is currently investigating a new sign in error that has emerged.

  6. identified Oct 24, 2025, 01:00 AM UTC

    The issue has been identified and a fix is being implemented.

  7. resolved Oct 24, 2025, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Impact to Civitas applications due to AWS outage

Detected by Pingoru
Oct 20, 2025, 04:35 PM UTC
Resolved
Oct 23, 2025, 01:13 PM UTC
Duration
2d 20h
Affected: Degree MapData Warehouse (Explore)Advising Analytics (Inspire)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)College SchedulerAcademic Planning
Timeline · 9 updates

Read the full incident report →

Critical September 21, 2025

College Scheduler Sign-On Errors

Detected by Pingoru
Sep 21, 2025, 05:08 PM UTC
Resolved
Sep 21, 2025, 07:15 PM UTC
Duration
2h 7m
Affected: College Scheduler
Timeline · 3 updates
  1. investigating Sep 21, 2025, 05:08 PM UTC

    The morning of Sunday, September 21st, beginning at midnight, Pacific time, Sign-on to College Scheduler for Students and Administrators became unavailable. Our engineering team is investigating.

  2. monitoring Sep 21, 2025, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 21, 2025, 07:15 PM UTC

    On Sunday, September 21st, we started receiving notifications that College Scheduler was down. Upon investigation, a third party host, which had previously been in the College Scheduler stack, had been completely decommissioned and we still had a hidden dependency. This dependency has been removed, and College Scheduler is healthy.

Read the full incident report →

Minor April 24, 2025

Delayed Data Freshness

Detected by Pingoru
Apr 24, 2025, 01:25 PM UTC
Resolved
Apr 28, 2025, 04:22 PM UTC
Duration
4d 2h
Affected: Degree MapData Warehouse (Explore)Advising Analytics (Inspire)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)
Timeline · 6 updates
  1. identified Apr 24, 2025, 01:25 PM UTC

    The issue has been identified and a fix is being developed.

  2. monitoring Apr 24, 2025, 07:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Apr 24, 2025, 09:03 PM UTC

    Some additional issues have been identified and we are working to resolve as quickly as possible

  4. identified Apr 25, 2025, 02:20 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 25, 2025, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results. Data freshness is starting to come back within the 24-48 hour threshold.

  6. resolved Apr 28, 2025, 04:22 PM UTC

    On Tuesday April 22nd we began to notice our monitors indicating a number of workflow failures. Initially our logs pointed to DNS failures with our cloud provider. Upon troubleshooting the root cause, we identified an unhealthy node in one of our clusters that was still accepting traffic but unable to properly process data since it was in a failure state. Remediation was to manually remove the unhealthy node from the cluster at which point the issue was resolved.

Read the full incident report →

Minor April 10, 2025

Degraded Performance in Degree Map

Detected by Pingoru
Apr 10, 2025, 02:27 PM UTC
Resolved
Apr 10, 2025, 04:04 PM UTC
Duration
1h 36m
Affected: Degree Map
Timeline · 3 updates
  1. identified Apr 10, 2025, 02:27 PM UTC

    The issue has been identified and a fix is being implemented

  2. monitoring Apr 10, 2025, 03:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2025, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 20, 2025

"Send to Shopping Cart Unsuccessful" Error message

Detected by Pingoru
Mar 20, 2025, 07:46 PM UTC
Resolved
Mar 21, 2025, 04:06 PM UTC
Duration
20h 20m
Affected: College Scheduler
Timeline · 4 updates
  1. investigating Mar 20, 2025, 07:46 PM UTC

    Students are receiving an error when attempting to send more than two courses to the cart when registering. We're currently investigating the issue.

  2. monitoring Mar 20, 2025, 08:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 20, 2025, 11:42 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 21, 2025, 04:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2024

Degraded Admin Login Performance

Detected by Pingoru
Nov 14, 2024, 04:08 PM UTC
Resolved
Nov 14, 2024, 05:43 PM UTC
Duration
1h 34m
Affected: College Scheduler
Timeline · 4 updates
  1. investigating Nov 14, 2024, 04:08 PM UTC

    We are currently investigating this issue.

  2. identified Nov 14, 2024, 04:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 14, 2024, 04:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2024, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 30, 2024

Calendar Appointments Not Synching in Advising

Detected by Pingoru
May 30, 2024, 08:08 PM UTC
Resolved
May 31, 2024, 01:14 PM UTC
Duration
17h 5m
Affected: Advising Analytics (Inspire)
Timeline · 2 updates
  1. investigating May 30, 2024, 08:08 PM UTC

    We are currently investigating an issue with calendar appointments not synching in Advising.

  2. resolved May 31, 2024, 01:14 PM UTC

    Our team found a bug in a module that prevented files from creating events to an external calendar. The bug has been permanently fixed and this incident resolved.

Read the full incident report →

Minor May 28, 2024

Workflows timing out

Detected by Pingoru
May 28, 2024, 12:52 PM UTC
Resolved
May 31, 2024, 01:21 PM UTC
Duration
3d
Affected: Degree MapData Warehouse (Explore)Advising Analytics (Inspire)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)Academic Planning
Timeline · 9 updates

Read the full incident report →