Static group creation incorrectly adds all students (active and inactive)

Update timeline

1. investigating Apr 08, 2026, 09:01 PM UTC

   Users are reporting an issue with creating static groups in Advising Analytics. When the group is created, all students (active and inactive) are automatically added to any newly created static group, rather than the manually selected students as expected. This has been resulting in mass emails being sent to the entire student population. Our team is currently investigating.

2. identified Apr 09, 2026, 01:10 PM UTC

   This issue has been identified and a fix is being implemented.

3. monitoring Apr 09, 2026, 05:00 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Apr 09, 2026, 05:01 PM UTC

   We are continuing to monitor for any further issues.

5. identified Apr 09, 2026, 08:47 PM UTC

   We have identified additional issues here and are working to resolve this as quickly as possible.

6. monitoring Apr 10, 2026, 06:57 PM UTC

   A fix has been implemented and we are monitoring the results.

7. monitoring Apr 10, 2026, 09:33 PM UTC

   We are finding only successful group creations so far and we are continuing to monitor for any further instance. At this time we are considering Advising Analytics to be back to an operational status.

8. resolved Apr 13, 2026, 01:23 PM UTC

   This incident has been resolved.