Civitas Learning experienced a major incident on November 13, 2025 affecting Degree Map and Advising Analytics (Inspire) and 1 more component, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Degree MapAdvising Analytics (Inspire)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)
Update timeline
- investigating Nov 13, 2025, 02:42 PM UTC
Unfortunately, production sites are currently unreachable for Advising and Admin Analytics tools. We are investigating this issue as a top priority.
- monitoring Nov 13, 2025, 03:02 PM UTC
A fix has been implemented and we are monitoring sites closely to ensure this is fully resolved.
- resolved Nov 13, 2025, 07:56 PM UTC
This incident has been resolved.