Civitas Learning experienced a critical incident on September 21, 2025 affecting College Scheduler, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2025, 05:08 PM UTC
The morning of Sunday, September 21st, beginning at midnight, Pacific time, Sign-on to College Scheduler for Students and Administrators became unavailable. Our engineering team is investigating.
- monitoring Sep 21, 2025, 05:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2025, 07:15 PM UTC
On Sunday, September 21st, we started receiving notifications that College Scheduler was down. Upon investigation, a third party host, which had previously been in the College Scheduler stack, had been completely decommissioned and we still had a hidden dependency. This dependency has been removed, and College Scheduler is healthy.