Civitas Learning incident

Intermittent authentication errors

Resolved after 1 hour 40 minutes, affecting Degree Map and Inspire for Advisors and 1 more, on November 28, 2018.

monitoring Nov 28, 2018, 06:32 PM UTC

We are continuing to monitor for any further issues.

Started: Nov 28, 2018, 06:25 PM UTC
Resolved: Nov 28, 2018, 08:05 PM UTC
Duration: 1h 40m
Detected by Pingoru: Nov 28, 2018, 06:25 PM UTC

Affected components

Degree MapInspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)College Scheduler

Update timeline

monitoring Nov 28, 2018, 06:25 PM UTC

Some institutions who use SSO to access our products will experience difficulties logging in. We will continue to monitor and report back once the problem has been solved.
monitoring Nov 28, 2018, 06:28 PM UTC

We are continuing to monitor for any further issues.
monitoring Nov 28, 2018, 06:29 PM UTC

We are continuing to monitor for any further issues.
monitoring Nov 28, 2018, 06:32 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 28, 2018, 08:05 PM UTC

This incident has been resolved. We are continuing to monitor systems.

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