Civitas Learning Outage History

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There were 2 Civitas Learning outages since April 8, 2026 totaling 182h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.civitaslearning.com

Major April 14, 2026

Advising Analytics Outreach Issues

Detected by Pingoru
Apr 14, 2026, 04:15 PM UTC
Resolved
Apr 17, 2026, 02:19 PM UTC
Duration
2d 22h
Affected: Advising Analytics (Inspire)
Timeline · 4 updates
  1. investigating Apr 14, 2026, 04:15 PM UTC

    We are currently investigating two critical issues impacting the Advising outreach tools: 1. Email Filtering Failure (Risk of Mass Emailing): The emailing feature within the student list is not applying filters as expected, which could result in emails being sent to all students. 2. Missing SMS Responses: Student replies sent via SMS are failing to be delivered back into Advising. Resolving these issues is our highest priority.

  2. identified Apr 15, 2026, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 15, 2026, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 17, 2026, 02:19 PM UTC

    All issues within Advising are now resolved. To make certain things are working again, we have removed the Select All feature and we are back to the software's original state. We have seen several successful group creations, several successful emails sent from these groups and student lists, and successful inbound SMS messages. We are now confident the issue is fully resolved and working as it was before this "Select All" feature was released. We are using this experience to enhance our QA process to include more robust testing for new features to prevent any future issues of this nature. Thank you!

Read the full incident report →

Critical April 8, 2026

Static group creation incorrectly adds all students (active and inactive)

Detected by Pingoru
Apr 08, 2026, 09:01 PM UTC
Resolved
Apr 13, 2026, 01:23 PM UTC
Duration
4d 16h
Affected: Advising Analytics (Inspire)
Timeline · 8 updates
  1. investigating Apr 08, 2026, 09:01 PM UTC

    Users are reporting an issue with creating static groups in Advising Analytics. When the group is created, all students (active and inactive) are automatically added to any newly created static group, rather than the manually selected students as expected. This has been resulting in mass emails being sent to the entire student population. Our team is currently investigating.

  2. identified Apr 09, 2026, 01:10 PM UTC

    This issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2026, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 09, 2026, 05:01 PM UTC

    We are continuing to monitor for any further issues.

  5. identified Apr 09, 2026, 08:47 PM UTC

    We have identified additional issues here and are working to resolve this as quickly as possible.

  6. monitoring Apr 10, 2026, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Apr 10, 2026, 09:33 PM UTC

    We are finding only successful group creations so far and we are continuing to monitor for any further instance. At this time we are considering Advising Analytics to be back to an operational status.

  8. resolved Apr 13, 2026, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

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