Resolved after 1 day 20 hours, affecting Degree Map, on August 25, 2020.
We have confirmed that the issue is resolved and normal performance has been restored
Affected components
Update timeline
- investigating Aug 25, 2020, 04:17 PM UTC
We are currently experiencing slow loading times for Degree Map. Our engineers are investigating the problem.
- investigating Aug 26, 2020, 05:45 PM UTC
Our engineering team is still investigating. At current, the issue seems to be related to a large volume of inteactions with our database. The team is dedicated to resolving the issue and we are trying a number of different techniques to work around the issue. We Sincerely apologize for the delays.
- identified Aug 27, 2020, 11:14 AM UTC
At 06:15 PM Central on August 26th an issue was discovered.
- monitoring Aug 27, 2020, 11:16 AM UTC
At 7:00 PM on August 26th the fix was in place. The capacity was increased on that service. We began monitoring.
- resolved Aug 27, 2020, 12:25 PM UTC
We have confirmed that the issue is resolved and normal performance has been restored
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