Resolved after 8 hours 23 minutes, affecting Inspire for Advisors and Course Success Coaching (Inspire for Faculty) and 1 more, on October 22, 2020.
Earlier today we notified you that we were experiencing a delay with outbound emails sent from IFA, IFF, and Illume based on an issue related to our third-party email vendor. This issue is now resolved. All outbound emails were queued and are automatically being sent. We apologize for any inconvenience you experienced during this time.
Affected components
Update timeline
- investigating Oct 22, 2020, 04:35 PM UTC
We are experiencing a delay in outbound emails sent this morning from IFA, IFF and Illume based on an issue related to our third-party email vendor. We contacted their support team and they are working on the issue. While this is not impacting all emails, some emails sent between 10:45 pm CT last night and now have been queued and will be sent automatically once this issue is resolved. We apologize for any inconvenience and will reach back out today with an update.
- investigating Oct 22, 2020, 04:40 PM UTC
We are continuing to investigate this issue.
- resolved Oct 23, 2020, 12:59 AM UTC
Earlier today we notified you that we were experiencing a delay with outbound emails sent from IFA, IFF, and Illume based on an issue related to our third-party email vendor. This issue is now resolved. All outbound emails were queued and are automatically being sent. We apologize for any inconvenience you experienced during this time.
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