Civitas Learning incident
Increase 500 Errors on CollegeScheduler.com Preventing Login
Resolved after 4 hours 10 minutes, affecting College Scheduler, on January 4, 2021.
This issue has been fully resolved and the HTTP 500 Timeouts experienced previously (between approximately 8:00 am and 12:19 pm Pacific time) on login should no longer be occurring. We are continuing to closely monitor application health and to do a full post-mortem of the incident internally.
Affected components
Update timeline
- investigating Jan 04, 2021, 04:49 PM UTC
We are currently investigating the impacts of a broader AWS outage on College Scheduler.
- investigating Jan 04, 2021, 06:37 PM UTC
We are continuing to investigate the issue and making efforts to recover.
- monitoring Jan 04, 2021, 07:28 PM UTC
We have restored service to College Scheduler after a major outage on the AWS infrastructure took down a key system. Still, we are continuing to monitor the infrastructure as there remain reports of issues on the AWS Cloud. Systems are currently operating normally and we will be working to further analyze the impact of this outage to determine if any part of it could have been avoided.
- resolved Jan 04, 2021, 08:59 PM UTC
This issue has been fully resolved and the HTTP 500 Timeouts experienced previously (between approximately 8:00 am and 12:19 pm Pacific time) on login should no longer be occurring. We are continuing to closely monitor application health and to do a full post-mortem of the incident internally.
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Amazon Web Services