Civitas Learning incident

Civitas Workflow Issues

Resolved after 3 hours 20 minutes, affecting Degree Map and Data Warehouse (Explore) and 1 more, on July 2, 2021.

postmortem Jul 02, 2021, 08:31 PM UTC

A solution has been identified and is being applied now. All workflows will process tonight and data will be refreshed. Have a great weekend!

Started
Jul 02, 2021, 05:07 PM UTC
Resolved
Jul 02, 2021, 08:28 PM UTC
Duration
3h 20m
Detected by Pingoru
Jul 02, 2021, 05:07 PM UTC

Affected components

Degree MapData Warehouse (Explore)Advising Analytics (Inspire)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)

Update timeline

  1. identified Jul 02, 2021, 05:07 PM UTC

    We are aware of an issue with AWS that is causing workflows to fail; resulting in stale data. We have identified the issue and are currently working with them to resolve. There is no need to open a ticket at this time. We will provide daily updates here on the status page. We apologize for the inconvenience and hope to have this resolved soon.

  2. resolved Jul 02, 2021, 08:28 PM UTC

    A solution has been identified and is being applied now. All workflows will process tonight and data will be refreshed. Have a great weekend!

  3. postmortem Jul 02, 2021, 08:31 PM UTC

    A solution has been identified and is being applied now. All workflows will process tonight and data will be refreshed. Have a great weekend!

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