Civitas Learning incident

College Scheduler Sign-On Errors

Resolved after 2 hours 7 minutes, affecting College Scheduler, on September 21, 2025.

resolved Sep 21, 2025, 07:15 PM UTC

On Sunday, September 21st, we started receiving notifications that College Scheduler was down. Upon investigation, a third party host, which had previously been in the College Scheduler stack, had been completely decommissioned and we still had a hidden dependency. This dependency has been removed, and College Scheduler is healthy.

Started
Sep 21, 2025, 05:08 PM UTC
Resolved
Sep 21, 2025, 07:15 PM UTC
Duration
2h 7m
Detected by Pingoru
Sep 21, 2025, 05:08 PM UTC

Affected components

College Scheduler

Update timeline

  1. investigating Sep 21, 2025, 05:08 PM UTC

    The morning of Sunday, September 21st, beginning at midnight, Pacific time, Sign-on to College Scheduler for Students and Administrators became unavailable. Our engineering team is investigating.

  2. monitoring Sep 21, 2025, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 21, 2025, 07:15 PM UTC

    On Sunday, September 21st, we started receiving notifications that College Scheduler was down. Upon investigation, a third party host, which had previously been in the College Scheduler stack, had been completely decommissioned and we still had a hidden dependency. This dependency has been removed, and College Scheduler is healthy.

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