CivicPlus experienced a minor incident on October 1, 2026 affecting Login and Resident Portal and 1 more component, lasting 17h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 02:40 PM UTC
Status: Investigating We are currently investigating a service disruption for select sites. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- monitoring Oct 01, 2026, 02:58 PM UTC
Status: Monitoring Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 01, 2026, 04:40 PM UTC
Status: Identified Our team continues to work on resolving the anomaly. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance)
- identified Oct 01, 2026, 05:13 PM UTC
Status: Identified Our team continues to work on resolving the anomaly. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 01, 2026, 05:36 PM UTC
Status: Identified Our team continues to work on resolving the anomaly. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 01, 2026, 06:07 PM UTC
Status: Identified Our team continues to work on resolving the anomaly. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance)
- monitoring Oct 01, 2026, 07:57 PM UTC
Status: Monitoring Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- resolved Oct 02, 2026, 01:09 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational) Resident Portal (Operational) Visitor Access (Operational) Notifications (Operational)