CivicPlus experienced a minor incident on May 20, 2026 affecting Payments and Login, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 06:52 PM UTC
Status: Investigating We are currently investigating an issue affecting HCMS. Users may experience issues getting to the HCMS or loading content in other products. We will provide an update within 1 hour or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Login (Partial outage)
- resolved May 20, 2026, 07:13 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational)
- monitoring May 20, 2026, 07:15 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Operational) Login (Partial outage) Login (Operational) Payments (Operational) Login (Operational)
- monitoring May 20, 2026, 07:25 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational)
- identified May 20, 2026, 07:33 PM UTC
Status: Identified We are investigating continued performance degradation on the Headless Content Management System (HCMS) which impacts the following: • Evolve - Content loading • Recreation Management - Document Management • PADS - Form submission data syncing to the HCMS Affected components Login (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Login (Degraded performance) Payments (Degraded performance)
- resolved May 20, 2026, 07:57 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Some notifications may have been impacted between 1:30pm CT and 2:05pm CT, please resend any notifications sent during this time. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational)