CivicPlus experienced a minor incident on September 28, 2026 affecting Login and Login and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 08:38 PM UTC
Status: Investigating We are currently investigating an issue affecting select modules. Site visitors may experience problems loading content and landing pages. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 18, 2026, 08:54 PM UTC
Status: Investigating We are currently investigating an issue affecting select modules. Site visitors may experience problems loading content and landing pages. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- identified Sep 18, 2026, 09:11 PM UTC
Status: Identified We have identified the cause of the issue affecting service and are actively working on a resolution. Users may continue to experience degraded performance until mitigation is complete. We will provide another update within 15 mins. Affected components Login (Degraded performance) Payments (Degraded performance)
- identified Sep 18, 2026, 09:27 PM UTC
Status: Identified Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Sep 18, 2026, 09:41 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Payments (Operational)
- monitoring Sep 22, 2026, 04:38 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Payments (Operational)
- resolved Sep 28, 2026, 01:46 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Login (Operational)