Cisco Secure Email Threat Defense incident
Retrospective Verdict Delays
Resolved after 20 hours 8 minutes, on November 13, 2023.
Monitoring - As of 7 PM UTC, our Engineering team has implemented a fix to resolve the issue. We will share another update once our Engineering teams are confident that the matter is fully resolved.
Update timeline
- investigating Nov 13, 2023, 07:13 PM UTC
We are currently experiencing an ongoing intermittent issue with one of our processors, leading to delayed retrospective verdicts in North America. Our team is actively engaged in investigating the root cause. We apologize for any inconvenience that may be caused by this issue.
- investigating Nov 13, 2023, 07:16 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 13, 2023, 10:23 PM UTC
Monitoring - As of 7 PM UTC, our Engineering team has implemented a fix to resolve the issue. We will share another update once our Engineering teams are confident that the matter is fully resolved.
- resolved Nov 14, 2023, 03:22 PM UTC
This incident has been resolved.
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