Cisco Secure Email Threat Defense incident
Service Degradation in North American Environment
Resolved after 2 hours 38 minutes, affecting Message Processing and Message Processing, on March 29, 2024.
Secure Email Threat Defense running on India region is fully recovered now
Affected components
Update timeline
- investigating Mar 29, 2024, 06:48 AM UTC
Secure Email Threat Defense is experiencing a delay in email processing. We are working to address this issue and will post an update when it is resolved.
- identified Mar 29, 2024, 07:34 AM UTC
The issue root cause has been identified and our engineers are working on a solution
- monitoring Mar 29, 2024, 08:45 AM UTC
A fix has been implemented. The delayed messages are being processing now. It will take some time to fully recover
- monitoring Mar 29, 2024, 08:46 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 29, 2024, 08:56 AM UTC
Secure Email Threat Defense running on India region is fully recovered now
- resolved Mar 29, 2024, 09:26 AM UTC
Secure Email Threat Defense running on North America region also recovered now.
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