Cisco Secure Email Threat Defense incident

Conviction Issues

Critical Vendor's status page →

Resolved after 40 minutes, affecting Message Processing, on June 30, 2024.

monitoring Jun 30, 2024, 04:10 PM UTC

Message processing has recovered and convictions should be visible in the UI.

Started
Jun 30, 2024, 03:32 PM UTC
Resolved
Jun 30, 2024, 04:13 PM UTC
Duration
40m
Detected by Pingoru
Jun 30, 2024, 03:32 PM UTC

Affected components

Message Processing

Update timeline

  1. investigating Jun 30, 2024, 03:32 PM UTC

    Message processing is currently experiencing issues, and the UI may not be accurate regarding convictions. We are working to resolve this as quickly as possible.

  2. identified Jun 30, 2024, 03:55 PM UTC

    The issue has been identified and fix was implemented.

  3. monitoring Jun 30, 2024, 04:10 PM UTC

    Message processing has recovered and convictions should be visible in the UI.

  4. resolved Jun 30, 2024, 04:13 PM UTC

    The incident has been resolved now.

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