Cisco Secure Email Threat Defense incident
Service degredation due to upstream service in India environment
Resolved after 8 hours 11 minutes, affecting Message Processing, on July 9, 2024.
We have yet to determine the root cause, but we have implemented a workaround to mitigate the issue. Since applying the fix, we are observing a reduction in the number of unscanned attachments.
Affected components
Update timeline
- investigating Jul 09, 2024, 11:10 AM UTC
We are currently investigating an outage in our upstream service where some of the attachments are not scanned in a timely fashion, but those attachments would be rescanned and action will be taken retrospectively. More information will be provided as it becomes available.
- monitoring Jul 09, 2024, 11:28 AM UTC
We have yet to determine the root cause, but we have implemented a workaround to mitigate the issue. Since applying the fix, we are observing a reduction in the number of unscanned attachments.
- resolved Jul 09, 2024, 03:17 PM UTC
The issue now fully resolved and our process back to normal
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