Cisco Secure Email Threat Defense incident
Elevated False Positives for Spam messages
Resolved after 6 hours 31 minutes, affecting Message Processing and Message Processing and 1 more, on September 12, 2024.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Sep 12, 2024, 04:00 PM UTC
We are currently experiencing an ongoing issue with one of our processors, leading to elevated false positives in our spam detection system. This issue is affecting a significant number of messages, and our team is actively engaged in investigating the root cause. We understand the inconvenience this situation may be causing and sincerely apologize for any disruption.
- investigating Sep 12, 2024, 04:14 PM UTC
We are continuing to investigate this issue.
- resolved Sep 12, 2024, 10:31 PM UTC
This incident has been resolved.
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