Cisco Meraki Outage History

Cisco Meraki had 9 outages in the last 2 years totaling 28h 30m of downtime — averaging 0.4 incidents per month.

There were 9 Cisco Meraki outages since July 15, 2025 totaling 28h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.meraki.net

Minor May 21, 2026

Dashboard Saving Issues

Detected by Pingoru: May 21, 2026, 11:42 AM UTC
Resolved: May 21, 2026, 02:10 PM UTC
Duration: 2h 27m

Affected: DashboardDashboardDashboardDashboardDashboardDashboardAPIAPIAPIAPIAPIAPINetwork Device ConnectivityNetwork Device ConnectivityNetwork Device ConnectivityNetwork Device ConnectivityNetwork Device ConnectivityNetwork Device ConnectivityEnd User Device ConnectivityEnd User Device ConnectivityEnd User Device ConnectivityEnd User Device ConnectivityEnd User Device ConnectivityEnd User Device ConnectivityAccess PointAccess PointAccess PointAccess PointAccess PointAccess PointSwitchSwitchSwitchSwitchSwitchSwitchWAN applianceWAN applianceWAN applianceWAN applianceWAN applianceWAN applianceCameraCameraCameraCamera

Timeline · 3 updates

identified May 21, 2026, 11:42 AM UTC

We have identified an issue currently whereby some customers are unable to make changes in the Cisco Meraki dashboard. Our teams are currently actively working to resolve this issue. As a workaround to avoid this issue please review addresses populated on devices in your dashboard based on the invalid characters shown in the error message received when attempting to save.
monitoring May 21, 2026, 01:43 PM UTC

Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.
resolved May 21, 2026, 02:10 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 1, 2026

Dashboard issues with Live Data

Detected by Pingoru: May 01, 2026, 06:15 PM UTC
Resolved: May 01, 2026, 11:14 PM UTC
Duration: 4h 58m

Affected: DashboardDashboardDashboardDashboardDashboardDashboard

Timeline · 3 updates

investigating May 01, 2026, 06:15 PM UTC

We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices. We are actively triaging the issue, and will post an update when we know more.
monitoring May 01, 2026, 06:34 PM UTC

Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.
resolved May 01, 2026, 11:14 PM UTC

Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved. All systems are now operating normally. If you continue to see issues, please contact Meraki Customer Support.

Read the full incident report →

Minor April 28, 2026

Dashboard issues with Live data

Detected by Pingoru: Apr 28, 2026, 04:10 PM UTC
Resolved: Apr 28, 2026, 07:19 PM UTC
Duration: 3h 8m

Affected: DashboardDashboardDashboardDashboardDashboardDashboard

Timeline · 3 updates

investigating Apr 28, 2026, 04:10 PM UTC

We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices. We are actively triaging the issue, and will post an update when we know more.
monitoring Apr 28, 2026, 05:41 PM UTC

Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems
resolved Apr 28, 2026, 07:19 PM UTC

Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved. All systems are now operating normally. If you continue to see issues, please contact Meraki Customer Support.

Read the full incident report →

Notice April 14, 2026

Meraki Support Email Issues

Detected by Pingoru: Apr 14, 2026, 07:11 PM UTC
Resolved: Apr 14, 2026, 07:28 PM UTC
Duration: 17m

Timeline · 3 updates

investigating Apr 14, 2026, 07:11 PM UTC

We are aware of an issue where emails sent to Meraki support are bouncing. If you need to contact Meraki support, please call in to any of our hotlines or provide case updates through the Support Center of the Meraki Dashboard For information on our different regional hotlines, please visit meraki.cisco.com/meraki-support/overview/
monitoring Apr 14, 2026, 07:22 PM UTC

A fix has been implemented and we are monitoring the results
resolved Apr 14, 2026, 07:28 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 15, 2025

Cloud connectivity

Detected by Pingoru: Dec 15, 2025, 06:09 PM UTC
Resolved: Dec 15, 2025, 09:15 PM UTC
Duration: 3h 5m

Timeline · 3 updates

identified Dec 15, 2025, 06:09 PM UTC

We are aware that some customers are having issues with Meraki cloud authentication, device to cloud connectivity and similar cloud services which rely on live network telemetry. Our engineers are actively working on remediating these issues.
monitoring Dec 15, 2025, 07:24 PM UTC

A mitigation is in place that has restored normal functionality. Our engineering teams continue to monitor this solution to confirm correct behavior.
resolved Dec 15, 2025, 09:15 PM UTC

This incident is now resolved. All systems should be operating normally at this time. If you continue to experience issues, please feel free to contact Customer Support.

Read the full incident report →

Notice October 20, 2025

Meraki Support Phone Outage

Detected by Pingoru: Oct 20, 2025, 03:08 PM UTC
Resolved: Oct 21, 2025, 01:07 AM UTC
Duration: 9h 59m

Timeline · 4 updates

investigating Oct 20, 2025, 03:08 PM UTC

We are currently experiencing issues connecting to the Support team via phones. Our team is actively working on this. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage".
monitoring Oct 20, 2025, 04:45 PM UTC

We are actively monitoring the situation related to issues connecting to the Support team via phone. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.
monitoring Oct 20, 2025, 09:38 PM UTC

We are continuing to monitor the situation related to issues connecting to the Support team via phone, with indications that the service is recovering. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.
resolved Oct 21, 2025, 01:07 AM UTC

The issues connecting to the Support team via phone are now resolved. Thank you for your patience.

Read the full incident report →

Major October 8, 2025

MX DDNS issues

Detected by Pingoru: Oct 08, 2025, 06:57 PM UTC
Resolved: Oct 08, 2025, 08:17 PM UTC
Duration: 1h 19m

Timeline · 2 updates

monitoring Oct 08, 2025, 06:57 PM UTC

We are aware that some customers using MX (firewall) devices may be experiencing issues with DDNS. We have pinpointed the source of the issue, and are in the process of rolling out a mitigation.
resolved Oct 08, 2025, 08:17 PM UTC

The mitigation for the earlier MX (firewall) DDNS issues has been fully propagated and verified. Normal DDNS functionality has been restored to all MX (firewall) devices. If you continue to have issues, please contact Meraki Customer Support.

Read the full incident report →

Notice October 1, 2025

Load Times and Timeouts on Subscription Organization Dashboards

Detected by Pingoru: Oct 01, 2025, 08:52 PM UTC
Resolved: Oct 01, 2025, 10:41 PM UTC
Duration: 1h 48m

Timeline · 3 updates

investigating Oct 01, 2025, 08:52 PM UTC

We are currently investigating an issue causing slower load times and intermittent timeout errors when accessing dashboard pages for organizations with subscription-based licensing. Affected users may encounter delays or receive timeout messages when loading these pages. Organizations using other licensing models are not impacted. We are actively working to resolve the issue and will provide updates as more information becomes available.
monitoring Oct 01, 2025, 09:41 PM UTC

The underlying cause of increased load times and intermittent timeouts for dashboard pages in subscription-based organizations has been identified. We have implemented changes to improve system performance, and impacted users should now see normal load times. We are closely monitoring the system to ensure stability. Further updates will be provided as we work toward a permanent resolution.
resolved Oct 01, 2025, 10:41 PM UTC

The recent issue causing slow load times and intermittent timeouts for dashboard pages in subscription-based organizations has been resolved. System performance has returned to normal, and all affected services are operating as expected. If you continue to experience any issues, please contact our support team for further assistance.

Read the full incident report →

Major July 15, 2025

Campus Gateway and cloud-managed Catalyst connectivity

Detected by Pingoru: Jul 15, 2025, 04:47 PM UTC
Resolved: Jul 15, 2025, 06:11 PM UTC
Duration: 1h 23m

Timeline · 2 updates

identified Jul 15, 2025, 04:47 PM UTC

Due to unforeseen congestion in communications proxies that serve the Campus Gateway and subset of Catalyst switches running in IOS-native mode, we are seeing a degradation in cloud connectivity. For Campus Gateway, connected Access Points previously configured and operating are unaffected. For some customers, this has resulted in issues connecting to their Campus Gateways or Catalyst switches to monitor or manage devices. Our engineers are aware of the problem, and are actively working towards a solution.
resolved Jul 15, 2025, 06:11 PM UTC

Our engineering teams have implemented changes to mitigate the impact of the previously-reported communications issues. Our teams consider this issue resolved at this time. If you continue to have issues, please reach out to Meraki Customer Support.

Read the full incident report →