Cisco AI Defense Outage History

Cisco AI Defense is up right now

Pingoru has recorded 9 incidents for Cisco AI Defense: 9 in the last 12 months and 1 in the last 90 days.

Source: status.aidefense.security.cisco.com

9incidents recorded
9last 12 months
1last 90 days
6 daystypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Cisco AI Defense in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026021 of 720 (3%)
May 2026228 of 744 (4%)
June 202600 of 720 (0%)
July 202612 of 744 (0%)
August 202616 of 744 (1%)
September 202600 of 720 (0%)
October 202600 of 583 (0%)

Incidents, newest first

Minor August 25, 2026 Image Fetch Issues for Hybrid 5h 43m API

Started Aug 25, 2026, 09:13 PM UTC· resolved Aug 26, 2026, 02:56 AM UTC

  1. investigating Aug 25, 2026, 09:13 PM UTC

    We are investigating image fetch issues for AI Defense Hybrid customers. We will provide updates as the investigation progresses.

  2. identified Aug 25, 2026, 09:33 PM UTC

    The issue has been identified as an upstream provider issue. We are researching possible mitigations.

  3. identified Aug 25, 2026, 10:07 PM UTC

    We are working to evaluate and implement one possible mitigation.

  4. identified Aug 25, 2026, 10:44 PM UTC

    We are continuing to work on implementing the mitigation.

  5. identified Aug 25, 2026, 11:22 PM UTC

    We are continuing to work on the mitigation. Note that customers are not impacted unless they upgrade or otherwise have an environmental event that triggers a re-fetch of images.

  6. identified Aug 26, 2026, 12:23 AM UTC

    We are continuing to work on the mitigation. Note that customers are not impacted unless they upgrade or otherwise have an environmental event that triggers a re-fetch of images.

  7. monitoring Aug 26, 2026, 02:42 AM UTC

    A fix has been implemented. We are monitoring results.

  8. resolved Aug 26, 2026, 02:56 AM UTC

    The issue has been resolved.

Read the full incident report →

Major July 22, 2026 Tenant Onboarding Disruption 1h 50m API

Started Jul 22, 2026, 09:22 AM UTC· resolved Jul 22, 2026, 11:13 AM UTC

  1. identified Jul 22, 2026, 09:22 AM UTC

    What's happening: We're currently experiencing an issue in the tenant onboarding flow that is preventing some new tenants from being onboarded successfully. Impact: Onboarding for affected tenants is temporarily disrupted. Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated. Note: No impact to existing customers, new onboarding is stalled for now.

  2. resolved Jul 22, 2026, 11:13 AM UTC

    Issue fixed. Affected tenants are re-onboarded as well

Read the full incident report →

Major May 29, 2026 Inspect API degraded in US East 1 region 1h 20m API

Started May 29, 2026, 09:17 AM UTC· resolved May 29, 2026, 10:37 AM UTC

  1. investigating May 29, 2026, 09:17 AM UTC

    We are observing high error rates in Inspect API degraded in US West 2 region. Investigation is in progress.

  2. identified May 29, 2026, 10:10 AM UTC

    We identified the issue and mitigation is in progress

  3. identified May 29, 2026, 10:22 AM UTC

    The problem is mitigated and we are monitoring the system

  4. monitoring May 29, 2026, 10:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 29, 2026, 10:37 AM UTC

    Issue resolved. The issue was caused by partially failed node which was failing to process the requests. This node is isolated for further root cause analysis. A new workload is up and running in a new node and serving the traffic.

Read the full incident report →

Notice May 7, 2026 Network Connectivity Issue in eu-central-1 1d 2h API, Management Portal

Started May 07, 2026, 03:21 PM UTC· resolved May 08, 2026, 06:04 PM UTC

  1. investigating May 07, 2026, 03:21 PM UTC

    We are currently experiencing Network connectivity issue Impacting AI Defense in eu-central-1. We are investigating the issue.

  2. identified May 07, 2026, 04:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 07, 2026, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 AI Asset Product Degradation 2d 4h

Started Mar 30, 2026, 04:57 PM UTC· resolved Apr 01, 2026, 09:02 PM UTC

  1. investigating Mar 30, 2026, 04:57 PM UTC

    We are investigating a minor issue where AI Assets detail pages are throwing an error and not loading. This is affecting all regions as of this time.

  2. identified Mar 30, 2026, 06:03 PM UTC

    We have identified the issue and working on the fix

  3. identified Mar 30, 2026, 10:20 PM UTC

    After identifying the issue we will have the fix queued to be applied during tomorrows upcoming release.

  4. identified Apr 01, 2026, 08:58 PM UTC

    This issue has been resolved

  5. resolved Apr 01, 2026, 09:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 2, 2026 Service outage in UAE region 51d 15h

Started Mar 02, 2026, 06:25 AM UTC· resolved Apr 22, 2026, 09:41 PM UTC

  1. identified Mar 02, 2026, 06:25 AM UTC

    We are seeing infra issues around Database connectivity due to the ongoing situation in UAE. Will update once the infra issues have been fixed.

  2. identified Mar 02, 2026, 04:01 PM UTC

    Our team continues to see the impacts in the UAE region. We will continue to monitor the situation and update accordingly.

  3. identified Mar 02, 2026, 08:44 PM UTC

    The UAE region continues to be impacted by a service outage. We will continue to update until the impact is remediated.

  4. identified Mar 02, 2026, 11:22 PM UTC

    The UAE region continues to be impacted by a service outage. We have no new information at this time. We will continue to update until the incident is resolved.

  5. identified Mar 03, 2026, 01:22 AM UTC

    We are continuing to observe a service disruption in the UAE region. Our team is actively monitoring the situation. We will provide another update as soon as new information is available.

  6. identified Mar 03, 2026, 02:57 AM UTC

    The UAE region continues to be impacted by a service outage. We will continue to update until the impact is remediated.

  7. identified Mar 03, 2026, 05:26 AM UTC

    Cisco is aware of an ongoing cloud service provider outage in the Middle East affecting multiple cloud offers and services.

  8. identified Mar 03, 2026, 05:48 AM UTC

    We are continuing to work on a fix for this issue.

  9. identified Mar 03, 2026, 08:13 AM UTC

    The UAE region continues to be impacted by the service outage. We don’t have any new updates at this time. We will continue to share updates until the issue is fully resolved.

  10. identified Mar 03, 2026, 11:04 AM UTC

    There are no major changes at this time. The cloud service provider is actively working on recovery, and we will continue to monitor the situation closely.

  11. identified Mar 03, 2026, 01:19 PM UTC

    The overall state of the region remains largely unchanged. The cloud service provider continue to make progress on recovery efforts. We are actively monitoring the situation.

  12. identified Mar 03, 2026, 03:27 PM UTC

    We don’t have any new updates at this time. Situation remains unchanged. We will provide another update as soon as new information is available.

  13. identified Mar 03, 2026, 06:25 PM UTC

    Our Cloud Service Provider has reported incremental recovery progress in the UAE Region. We continue to monitor for full service recovery and will provide further updates as more information becomes available.

  14. identified Mar 03, 2026, 10:26 PM UTC

    We don’t have any new updates at this time from our cloud service provider and situation remains unchanged from the last update. We will provide another update as soon as new information is available.

  15. identified Mar 04, 2026, 02:56 AM UTC

    Our Cloud Service Provider continues to report incremental progress in restoring services. Otherwise the situation remains unchanged. We continue to monitor for full service restoration.

  16. identified Mar 04, 2026, 09:59 AM UTC

    Our cloud service provider continues to report incremental progress in restoring services. Otherwise, the situation remains unchanged. We will provide another update when there is a significant change in restoration efforts.

  17. identified Mar 05, 2026, 01:27 PM UTC

    The situation still remains largely unchanged. Our cloud service provider continues to report incremental progress in restoring services.

  18. identified Mar 06, 2026, 01:20 PM UTC

    The situation still remains largely unchanged. Our cloud service provider continues to report incremental progress in restoring services.

  19. identified Mar 07, 2026, 01:01 PM UTC

    There are no major updates, the situation remains largely unchanged.

  20. identified Mar 09, 2026, 02:12 PM UTC

    We don’t have any new updates at this time. Situation remains unchanged.

  21. identified Mar 12, 2026, 02:21 PM UTC

    No change in status. The situation remains as previously reported. Next update will be provided when new information becomes available.

  22. resolved Apr 22, 2026, 09:41 PM UTC

    UAE region has been removed out of commission.

Read the full incident report →

Notice March 1, 2026 AI Defense outage in UAE Region 4h 13m

Started Mar 01, 2026, 01:13 PM UTC· resolved Mar 01, 2026, 05:27 PM UTC

  1. investigating Mar 01, 2026, 01:13 PM UTC

    We are currently investigating this issue.

  2. identified Mar 01, 2026, 01:57 PM UTC

    Multiple services issues in UAE region.

  3. monitoring Mar 01, 2026, 05:26 PM UTC

    A fix has been implemented and we are currently monitoring the platform.

  4. resolved Mar 01, 2026, 05:27 PM UTC

    The services are fully restored and all functionalities are back online.

Read the full incident report →

Notice February 19, 2026 AI Defense outage in US-EAST-1 Region 21m

Started Feb 19, 2026, 11:49 AM UTC· resolved Feb 19, 2026, 12:10 PM UTC

  1. identified Feb 19, 2026, 11:49 AM UTC

    The issue has been identified and we are fixing it.

  2. monitoring Feb 19, 2026, 12:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 19, 2026, 12:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 31, 2025 AI Defense Degraded 25m API, Management Portal

Started Oct 31, 2025, 02:46 PM UTC· resolved Oct 31, 2025, 03:12 PM UTC

  1. investigating Oct 31, 2025, 02:46 PM UTC

    AI Defense services are experiencing partial functionality loss due to an outage affecting Cisco Secret Store infrastructure (Keeper). We are actively monitoring the situation.

  2. monitoring Oct 31, 2025, 03:00 PM UTC

    A fix has been implemented and we are currently monitoring the platform.

  3. resolved Oct 31, 2025, 03:12 PM UTC

    The services are fully restored and all functionalities are back online.

Read the full incident report →