Cisco AI Defense incident

Image Fetch Issues for Hybrid

Resolved after 5 hours 43 minutes, affecting API, on August 25, 2026.

monitoring Aug 26, 2026, 02:42 AM UTC

A fix has been implemented. We are monitoring results.

Affected components

API

investigating Aug 25, 2026, 09:13 PM UTC

We are investigating image fetch issues for AI Defense Hybrid customers. We will provide updates as the investigation progresses.
identified Aug 25, 2026, 09:33 PM UTC

The issue has been identified as an upstream provider issue. We are researching possible mitigations.
identified Aug 25, 2026, 10:07 PM UTC

We are working to evaluate and implement one possible mitigation.
identified Aug 25, 2026, 10:44 PM UTC

We are continuing to work on implementing the mitigation.
identified Aug 25, 2026, 11:22 PM UTC

We are continuing to work on the mitigation. Note that customers are not impacted unless they upgrade or otherwise have an environmental event that triggers a re-fetch of images.
identified Aug 26, 2026, 12:23 AM UTC

We are continuing to work on the mitigation. Note that customers are not impacted unless they upgrade or otherwise have an environmental event that triggers a re-fetch of images.
monitoring Aug 26, 2026, 02:42 AM UTC

A fix has been implemented. We are monitoring results.
resolved Aug 26, 2026, 02:56 AM UTC

The issue has been resolved.

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