Resolved after 2 days 17 hours, affecting Cirrus Insight Gmail and Cirrus Insight Outlook and 1 more, on May 17, 2019.
Salesforce has restored administrators' access to all affected orgs. They are preparing a set of instructions for admins who may need guidance on how to manually restore those permissions. Further information can be found here: https://status.salesforce.com/. Some Cirrus Insight users may continue to see degraded performance until this procedure has been completed.
Affected components
Update timeline
- identified May 17, 2019, 06:51 PM UTC
Cirrus Insight is currently experiencing intermittent login issues due to a Salesforce outage. See https://status.salesforce.com/ for further details. We will resolve this incident once we have received confirmation that the issue has been resolved from Salesforce. We apologize for any inconvenience.
- identified May 17, 2019, 10:30 PM UTC
Some Cirrus Insight users may continue to experience intermittent login and performance issues due to a Salesforce service disruption. See https://status.salesforce.com/ for further details. We will resolve this incident once we have received confirmation that the issue has been resolved from Salesforce. We apologize for any inconvenience.
- identified May 18, 2019, 02:41 AM UTC
Some Cirrus Insight users may continue to experience intermittent login and performance issues due to a Salesforce service disruption. See https://status.salesforce.com/ for further details. We will resolve this incident once we have received confirmation that the issue has been resolved from Salesforce. We apologize for any inconvenience.
- monitoring May 18, 2019, 03:16 PM UTC
Salesforce has restored administrators' access to all affected orgs. They are preparing a set of instructions for admins who may need guidance on how to manually restore those permissions. Further information can be found here: https://status.salesforce.com/. Some Cirrus Insight users may continue to see degraded performance until this procedure has been completed.
- resolved May 20, 2019, 12:08 PM UTC
This incident has been resolved.
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