Cirrus Insight Outage History

Cirrus Insight is up right now

Cirrus Insight had 9 outages in the last 2 years totaling 184h 23m of downtime — averaging 0.4 incidents per month.

There were 9 Cirrus Insight outages since June 18, 2024 totaling 184h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cirrusinsight.com

Major June 16, 2026

Sidebar Errors in Cirrus Insight

Detected by Pingoru
Jun 16, 2026, 01:12 PM UTC
Resolved
Jun 16, 2026, 06:22 PM UTC
Duration
5h 10m
Affected: Cirrus Insight GmailCirrus Insight OutlookEmail TrackingBuyer Signals
Timeline · 4 updates
  1. investigating Jun 16, 2026, 01:12 PM UTC

    We're receiving reports of red error messages in the CI sidebar. Specifically, issues loading Buyer Signals and Email Activities. This issue is currently under investigation. We will provide updates as they become available.

  2. identified Jun 16, 2026, 02:24 PM UTC

    We've identified the root of this issue to be related to a 3rd party outage, effecting their US East public cluster. They're in the process of deploying a fix to improve stability of the platform. Users should expect to see improvements soon.

  3. monitoring Jun 16, 2026, 03:10 PM UTC

    A fix has been implemented by our 3rd party provider and error messages have cleared. We will continue to monitor to ensure resolution. Sorry for any inconvenience.

  4. resolved Jun 16, 2026, 06:22 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor March 17, 2026

Delayed Sync and Calendar Features Rendering Issue

Detected by Pingoru
Mar 17, 2026, 04:49 PM UTC
Resolved
Mar 17, 2026, 08:02 PM UTC
Duration
3h 13m
Affected: Cirrus Insight GmailEmail SyncEmail Tracking
Timeline · 4 updates
  1. investigating Mar 17, 2026, 04:49 PM UTC

    We're currently seeing intermittent issues with our Cirrus Insight Email Sync and Calendar features running slow. We will continue to investigate and provide updates shortly.

  2. identified Mar 17, 2026, 06:10 PM UTC

    We've identified the issue and a fix is being implemented. We apologize for the inconvenience.

  3. monitoring Mar 17, 2026, 06:33 PM UTC

    A fix has been implemented and services have returned to their normal functions. We will continue to monitor the situation.

  4. resolved Mar 17, 2026, 08:02 PM UTC

    This incident has been resolved. Please reach out to our Support Team if you experience any further related issues: [email protected].

Read the full incident report →

Minor January 13, 2026

Slow Sync Process

Detected by Pingoru
Jan 13, 2026, 02:52 PM UTC
Resolved
Jan 14, 2026, 01:16 PM UTC
Duration
22h 23m
Affected: Email SyncCalendar Sync
Timeline · 2 updates
  1. investigating Jan 13, 2026, 02:52 PM UTC

    We're currently investigating why some users are seeing slow calendar and email sync response times on our current product. The syncs do not fail, they're just slow to run the required process. Updates to follow as they become available.

  2. resolved Jan 14, 2026, 01:16 PM UTC

    This issue has been resolved. Thank you for your patience.

Read the full incident report →

Minor October 29, 2025

Microsoft and Microsoft Azure Outage

Detected by Pingoru
Oct 29, 2025, 06:14 PM UTC
Resolved
Oct 30, 2025, 12:14 PM UTC
Duration
18h
Affected: Cirrus Insight GmailCirrus Insight OutlookAccount Management DashboardEmail SyncCalendar SyncEmail TrackingBook MeetingPersonal Scheduling PageCirrus Insight for Google Calendar TabFlight PlansAttach.iocirrusinsight.comBuyer Signals
Timeline · 2 updates
  1. investigating Oct 29, 2025, 06:14 PM UTC

    At this time, Microsoft and Microsoft Azure are experiencing nationwide service outages. This is intermittently impacting some Cirrus Insight services. Microsoft has not provided an estimated time for resolution yet. We're actively monitoring the situation and will send updates as they become available. Please reach out to [email protected] with any questions.

  2. resolved Oct 30, 2025, 12:14 PM UTC

    At this time, all service outages affecting Microsoft and Microsoft Azure have been resolved. If you continue to experience issues or have any questions, please reach out to [email protected]. We appreciate your patience during this disruption.

Read the full incident report →

Minor October 20, 2025

AWS Issues With Chat and 19 Product

Detected by Pingoru
Oct 20, 2025, 03:01 PM UTC
Resolved
Oct 21, 2025, 12:19 PM UTC
Duration
21h 18m
Affected: Cirrus Insight GmailCirrus Insight OutlookAccount Management DashboardEmail SyncCalendar SyncEmail TrackingBook MeetingPersonal Scheduling PageCirrus Insight for Google Calendar TabFlight PlansAttach.iocirrusinsight.comBuyer Signals
Timeline · 2 updates
  1. investigating Oct 20, 2025, 03:01 PM UTC

    AWS has reported increased error rates and latencies across multiple services in its US-East-1 region today. As a result, we're seeing intermittent issues with our Cirrus Insight 19 application. This is also disrupting our ability to triage incoming chat support requests. In the event that you encounter any issues connecting with our support team, it's recommended to send an email to [email protected] stating the issue you may be experiencing.

  2. resolved Oct 21, 2025, 12:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2025

Link Tracking Issues

Detected by Pingoru
Apr 28, 2025, 03:08 PM UTC
Resolved
Apr 29, 2025, 12:06 PM UTC
Duration
20h 57m
Affected: Email Tracking
Timeline · 4 updates
  1. investigating Apr 28, 2025, 03:08 PM UTC

    A subset of Cirrus Insight 19 users are seeing link tracking returning a Bad Gateway error when a recipient selects a tracked link. Temporarily disabling email tracking allows links to return data. Our Engineering teams are working diligently to resolve this issue and will provide updates as they become available.

  2. identified Apr 28, 2025, 03:19 PM UTC

    This issue has been identified and a fix is being deployed to address the Bad Gateway errors.

  3. monitoring Apr 29, 2025, 12:09 AM UTC

    A fix has been deployed and we're monitoring the situation.

  4. resolved Apr 29, 2025, 12:06 PM UTC

    This incident has been resolved

Read the full incident report →

Major September 3, 2024

Cirrus Insight Side Panel Contact List Issues

Detected by Pingoru
Sep 03, 2024, 02:02 PM UTC
Resolved
Sep 04, 2024, 01:34 PM UTC
Duration
23h 31m
Affected: Cirrus Insight GmailCirrus Insight Outlook
Timeline · 3 updates
  1. investigating Sep 03, 2024, 02:02 PM UTC

    Cirrus Insight is currently receiving reports of intermittent side panel issues with our Gmail and Outlook applications. Specifically, we're seeing Contact Lists not populating or performing as expected. Our Engineering team is researching the issue and hope to have resolution soon. Updates will be provided as they become available.

  2. monitoring Sep 03, 2024, 07:27 PM UTC

    A fix has been implemented and we are monitoring the situation.

  3. resolved Sep 04, 2024, 01:34 PM UTC

    This incident has been resolved. Thank you for your patience.

Read the full incident report →

Major June 18, 2024

Cirrus Insight 19 Gmail Sidebar Issue

Detected by Pingoru
Jun 18, 2024, 03:01 PM UTC
Resolved
Jun 21, 2024, 12:21 PM UTC
Duration
2d 21h
Affected: Cirrus Insight Gmail
Timeline · 4 updates
  1. investigating Jun 18, 2024, 03:01 PM UTC

    Cirrus Insight is receiving reports of sporadic issues with our 19 Gmail side panel feature. Specifically, users are noticing that upon log in, Salesforce authentication is successful. After a short period of time, users are logged out and the Cirrus Insight side bar will prompt for another log in attempt. At times, these authentication requests fail outright. Other times the log in will be successful, but the prompts return to authorize after a short period. Cirrus Insight Engineering is currently evaluating this case for resolution. We currently have no estimated timeline, but will keep you informed via email with any updates as they become available. We apologize for any inconvenience.

  2. investigating Jun 18, 2024, 03:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 21, 2024, 12:35 AM UTC

    This outstanding authorization problem was identified as an issue stemming from a third party vendor and has been corrected. We are continuing to monitor.

  4. resolved Jun 21, 2024, 12:21 PM UTC

    This vendor issue has been resolved. We apologize for any inconvenience.

Read the full incident report →