Cirrus Insight incident
Outlook Side Bar Notification Not Connecting to Server
Resolved after 3 hours 20 minutes, affecting Cirrus Insight Outlook, on April 9, 2021.
The incident has been resolved. If any users are still seeing the issue, simply closing and reopening Outlook should fix the side panel messaging and return to operational. We apologize for the inconvenience.
Affected components
Update timeline
- investigating Apr 09, 2021, 01:12 PM UTC
We are currently investigating the issue where Outlook Desktop is showing a notification in the side panel stating Cirrus Insight is having trouble connecting to its servers.
- identified Apr 09, 2021, 02:58 PM UTC
The issue has been identified and a fix is being implemented. We apologize for the inconvenience. More updates to follow.
- resolved Apr 09, 2021, 04:32 PM UTC
The incident has been resolved. If any users are still seeing the issue, simply closing and reopening Outlook should fix the side panel messaging and return to operational. We apologize for the inconvenience.
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