Resolved after 6 hours 9 minutes, affecting Cirrus Insight Gmail and Cirrus Insight Outlook and 1 more, on December 7, 2021.
This issue has been resolved. No further action should be required by any users. Once again, our sincere apologies for the inconvenience.
Affected components
Update timeline
- investigating Dec 07, 2021, 02:43 PM UTC
We're currently investigating an issue within our 2019 product affecting the Gmail Side Panel. Upon attempting to load the panel, red errors will appear stating "There was an unexpected error. Please try again". We've also seen issues importing templates and initiating Flight Plans. In some instances, the panel will not fully load. Our engineering team is working diligently on a solution to this issue. We apologize for the inconvenience.
- investigating Dec 07, 2021, 02:58 PM UTC
We've established that Outlook users on our 2019 platform are affected by this issue as well.
- identified Dec 07, 2021, 04:42 PM UTC
We have identified the cause of the error messages and are working towards a quick resolution.
- monitoring Dec 07, 2021, 06:47 PM UTC
We have identified the issue related to errors being generated in our 2019 product and a fix has been deployed. Most Cirrus Insight users are beginning to see improved performance. We will continue to monitor for issues and update accordingly.
- resolved Dec 07, 2021, 08:52 PM UTC
This issue has been resolved. No further action should be required by any users. Once again, our sincere apologies for the inconvenience.
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