Resolved after 21 hours 18 minutes, affecting Cirrus Insight Gmail and Cirrus Insight Outlook and 1 more, on October 20, 2025.
AWS has reported increased error rates and latencies across multiple services in its US-East-1 region today. As a result, we're seeing intermittent issues with our Cirrus Insight 19 application. This is also disrupting our ability to triage incoming chat support requests. In the event that you encounter any issues connecting with our support team, it's recommended to send an email to [email protected] stating the issue you may be experiencing.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:01 PM UTC
AWS has reported increased error rates and latencies across multiple services in its US-East-1 region today. As a result, we're seeing intermittent issues with our Cirrus Insight 19 application. This is also disrupting our ability to triage incoming chat support requests. In the event that you encounter any issues connecting with our support team, it's recommended to send an email to [email protected] stating the issue you may be experiencing.
- resolved Oct 21, 2025, 12:19 PM UTC
This incident has been resolved.
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