Cirrus Insight incident

Slow Sync Process

Minor Resolved View vendor source →

Cirrus Insight experienced a minor incident on January 13, 2026 affecting Email Sync and Calendar Sync, lasting 22h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 02:52 PM UTC
Resolved
Jan 14, 2026, 01:16 PM UTC
Duration
22h 23m
Detected by Pingoru
Jan 13, 2026, 02:52 PM UTC

Affected components

Email SyncCalendar Sync

Update timeline

  1. investigating Jan 13, 2026, 02:52 PM UTC

    We're currently investigating why some users are seeing slow calendar and email sync response times on our current product. The syncs do not fail, they're just slow to run the required process. Updates to follow as they become available.

  2. resolved Jan 14, 2026, 01:16 PM UTC

    This issue has been resolved. Thank you for your patience.