CircleLoop had 20 outages in the last 2 years totaling 8140h 2m of downtime — averaging 0.8 incidents per month.
There were 20 CircleLoop outages since September 4, 2024 totaling 8140h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are currently investigating an issue where calls are not connecting for users on iOS and Android. We have confirmed that calls are working on Web App and Desktop Apps.
This incident has been resolved.
We are currently investigating an issue with installing CircleLoop integrations and signing into the dial pad integrations within HubSpot and Zoho.
A fix has been implemented and we are now monitoring the results.
This incident has been resolved.
We are aware of reports that some customers are currently unable to make outbound calls. Initial indications suggest this may be caused by an external issue, but we are actively investigating to confirm the cause. During this incident, some customers may receive messages stating that their service has been suspended. Please disregard these messages while we continue our investigation. We will provide further updates as soon as more information becomes available.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.
We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.
We are continuing to work on a fix for this issue.
The auto updater is working fine.
The issue has been identified and a fix is currently being implemented.
After a production deployment on 31.03.2026, this has now been resolved.
The root cause has been identified, and the fix is currently undergoing testing.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.
This incident has been resolved.
We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.
We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.
We have received response from EE that they believe the issue to now be resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.
We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're aware of issues with calls to the Republic of Ireland. The root cause lies with our rangeholder and is currently under investigation. Updates to follow.
This incident has been resolved.
We've been made aware of an issue which is causing degraded performance. Most notable symptoms: - extended time to sign in - activities not loading This is currently under investigation. Updates to follow.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented, and we are monitoring the results. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.
This Incident has been resolved. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.
We've identified an issue meaning our billing emails are not being sent successfully. We're looking to fix this and emails not sent will be retried upon resolution.
The mail issue has now been resolved and we are resending any invoices that may not have been received during the downtime.
Apologies for any inconvenience. The circleloop support and porting inbox's ([email protected] & [email protected]) are currently down. For any support or porting inquiries please contact us by phone on 03330506070.
This incident has been resolved.
We have identified issues affecting the latest version of the CircleLoop application specifically on iOS and Android devices. - Some clients are unable to sign in to the android application - Some clients are having issues initiating outbound calls We are working on a fix which will be available as soon as possible.
Fix has been developed and pending approval from Google and Apple.
iOS: A fix has been implemented for the affected users on iOS. Ensure you are on the latest version by uninstalling and reinstalling the app from the app store If you are unable to sign in after updating to the latest version of the app you will need to do a password reset. Android: App still pending approval from Google.
We are continuing to monitor for any further issues.
It appears some users are still experiencing sign in issues on both platforms. We're investigating further. Updates to follow
We've released a fix for the sign-in issue and we are monitoring the results.
This incident has been resolved.